Shipping policy
At Meluxia, we are committed to providing our customers with a smooth and reliable delivery experience. Please refer to the terms of our shipping policy outlined below:
1. Processing and Delivery Times
All orders are processed within 7 to 9 business days from the confirmation of your order. Business days exclude weekends and public holidays. We make every effort to meet these timelines; however, delays may occur due to unforeseen circumstances or factors beyond our control.
2. Order Tracking
Once your order has been shipped, a unique tracking number will be sent to you by email. This number will allow you to track your parcel in real-time via our dedicated tracking interface.
3. Shipping Fees
We offer free shipping on all orders — with no minimum purchase — in the areas covered by our service.
4. Shipping Zones
We currently ship to the following regions:
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Canada
If you would like to place an order from another location, please contact us to check delivery availability.
5. Delays and Unexpected Events
Although we strive to meet the announced delivery times, delays may occur due to external factors such as severe weather conditions, strikes, or logistical issues. In the event of a delay, we will inform you as soon as possible and take the necessary steps to minimize the impact on the delivery of your order.
6. Claims and Returns
If you notice a problem upon receiving your order (damaged or incorrect products), please contact us immediately at: contact@meluxia.com
Our customer service team will gladly assist you in resolving the issue, in accordance with our return policy.
7. Contact
For any questions regarding your order or for additional information about our shipping policy, feel free to contact us at: contact@meluxia.com
Thank you for your trust — we are honored to have you as one of our valued customers.